https://youtube.com/shorts/9ZTw35AWOpg
The process below may look long, but the video above is actually closer to how it feels in real life. Sewing with Fitted means the responsibility for fulfilling the order lies with you and Fitted jointly. So you must be good at following repeatable processes to do well.
There are 10 stages of every order. The colors below represent FITTED RESPONSIBILITY and TAILOR RESPONSIBILITY
| Area | Detail | Responsibility | Notes |
|---|---|---|---|
| Order received | Customers order styles from our store | Fitted | |
| Assigned to tailor | Fitted assigns a tailor to sew the style requested from the store | ||
| Fitted | Tailors with high ratings (4 / 5 stars and higher) will receive more orders from the platform. The star ratings are based on previous feedback and how timely the tailor has been in the past | ||
| Fitted assigns a Fitting Specialist to manage and coordinate production of the outfit | Fitting Specialists | Fitting Specialists role is to ensure excellent product delivery and a seamless experience for Customer and Tailor | |
| Fabric procured | Fabric picked up | Fitting Specialist from Fitted | Fitted purchases from the closest approved Fabric Seller to the tailor. You can recommend sellers for the platform and earn a referral fee |
| Fabric dropped off | Fitting Specialist from Fitted | Fitted organizes for dispatch and drop off of the fabric with the tailor. Depending on how Fitted bought the fabric, you may be required to do a Quality Check on the fabric | |
| Sewing starts | Indicate you are ready to start sewing by confirming you received fabric via USSD | You, the tailor | You will typically have 4 days to deliver an outfit, but we may offer express services too. Check our Service Speeds here. |
| Sewing Completed | Sewing completed, awaiting dispatch | You, the tailor | By changing to this order status, you alert Fitted to send a dispatch to you. Don’t forget to tell us once the dispatch has left by changing the order status |
| Sewing completed, sent by dispatch | You, the tailor | ||
| Quality Assessment | QA of your outfit according to world-class evaluation approach used by leading fashion brands global production teams | Fitting Specialist from Fitted | If you sewed your outfit well and followed the measurements, this will be a breeze |
| Alterations (if any) | Fitting Specialist from Fitted | In the case of alterations, the Fitted Incentive System will be used to determine who is responsible for paying for the changes | |
| Dry cleaning | Preparation for packaging | Fitting Specialist from Fitted | |
| Packaging | Final touches on outfit | Fitting Specialist from Fitted | |
| Delivery | Delivery to customer | Fitting Specialist from Fitted |
Order Status changes & Permissions
| Area | Action | Fitting Specialists | Tailors (Vetted) |
|---|---|---|---|
| Measurement | Input measurement | ✔️ | 🚫 |
| View measurements | ✔️ | ✔️ | |
| Change measurement | 🚫 | 🚫 | |
| Request measurements to be sent vis SMS (via USSD) | ✔️ | 🚫 | |
| Assignment | Automated call when an order is assigned | 🚫 | ✔️ |
| SMS confirmation of assignment | ✔️ | ✔️ | |
| Email confirmation of assignment | ✔️ | ✔️ | |
| Fabric Management | Input fabric details | ✔️ | 🚫 |
| Change order status: Fabric ready | ✔️ | 🚫 | |
| Change order status: Fabric in transit | ✔️ | 🚫 | |
| Change order status: Fabric received → sewing in progress | 🚫 | 🚫 | |
| Sewing completion | Sewing complete, awaiting pick up | 🚫 | ✔️ |
| Logistics | Book a trip | ✔️ | ✔️ |
| Change order status: Outfit in transit | 🚫 | ✔️ | |
| Quality Assessment | Outfit with Fitted - awaiting QA | ✔️ | 🚫 |
| QA in Progress | ✔️ | 🚫 | |
| QA complete (automatic based on pass mark) | ✔️ | 🚫 | |
| Payments | Auto-pay Tailor based on his action / order status | ✔️ | ✔️ |
| Auto-pay Fabric Seller based on his action / order status | ✔️ | ✔️ | |
| Initiate Logistics payment based on his action / order status | ✔️ | ✔️ | |
| Initiate payment request to an individual in relation to an order | 🚫 | 🚫 |