To rate quality of the fabric received, you must first notify Fitted that you have received it. Follow these steps to do it:
- **Dial 347*384# from your phone number registered with Fitted. You will be greeted by the applications home page, and your name will be displayed. You will be given a list of options to choose from relating to orders, payment, measurements and feedback. If you’re unsure of this, check this by messaging the Fitted WhatsApp line on +234 908 368 0999.
- Press 2 - “Change Order Status”. This should show you all order status options for your orders. Simply choose which update you want to make to the order - e.g. “Fabric received” when you get fabric delivered or “Sewing complete, awaiting pickup” when you are done with sewing and want to request Fitted pickup the outfit from you
- Press 1 - “Fabric received” - this tells Fitted that you have received the fabric
- Input Order Number - You will be asked for the order number you want to make this change for. This will be a 5 or 6 digit code with at least 1 hyphen, for e.g. 1006-6 or 2910-11.
- Input Fabric Rating - You should input your rating of the fabric out of “5 stars”, with 5 being the best and 0 being garbage
- Response message If your response is received in time, you will receive a message confirming your rating is recorded
What if I don’t get a confirmation message?
USSD tends to require quick responses from Users when being used. Your best bet if you don’t get a confirmation message is to retry the steps above but respond quickly to the options (make sure you respond within a few seconds).
In the unlikely event of the issue persisting, we have a very responsive support team. You can report a bug within seconds to us via any of these channels
What if the system shows me a successful message but the rating does not reflect at Fitted?
We will get in touch with you in this instance to reconfirm the fabric. We may do so by phone call, SMS, or WhatsApp.