To check the status of an order you are working on/ worked on, use the below steps:
- **Dial 347*384# from your phone number registered with Fitted. You will be greeted by the applications home page, and your name will be displayed. You will be given a list of options to choose from relating to orders, payment, measurements and feedback. If you’re unsure of this, check this by messaging the Fitted WhatsApp line on +234 908 368 0999.
- Press 2 - “Check Order Status”. This should show you all order status options for your orders. Simply choose which update you want to make to the order - e.g. “Fabric received” when you get fabric delivered or “Sewing complete, awaiting pickup” when you are done with sewing and want to request Fitted pickup the outfit from you
- Input Order Number - You will be asked for the order number you want to make this change for. This will be a 5 or 6 digit code with at least 1 hyphen, for e.g. 1006-6 or 2910-11.
- Display Status Message - You will receive a confirmation message of your order status.
What if I don’t get a confirmation message?
USSD tends to require quick responses from Users when being used. Your best bet if you don’t get a confirmation message is to retry the steps above but respond quickly to the options (make sure you respond within a few seconds).
In the unlikely event of the issue persisting, we have a very responsive support team. You can report a bug within seconds to us via any of these channels