Fitted’s incentive system is designed to reward hardworking tailors who deliver excellent tailoring, on time. We believe designing this ecosystem will take stress out of the bulk of excellent tailors' lives, while providing a system through which aspiring tailors can improve their performance by increasing their accountability.
Quality Assessment Penalties
| QA |
Area |
Penalty |
| Buba and Sokoto |
Cutting/fit of outfit/major alterations |
Tailor pays for dispatch, pickup and drop off. |
| Agbada |
Major alterations Embroidery design |
Tailor will replace the fabric. And remake the embroidery |
| Other outfits |
Major alterations to shape or style |
Tailor will replace the fabric. And remake the outfit |
Note: We have paid out over N20 million to tailors for processing orders. Despite tailors making 81% more when sewing for fitted, tailors who abuse the platform and sew carelessly will be removed from being vetted tailors and may be in debt to replace fabric.
Lateness Penalties
| Time delay |
Area |
Penalty |
| 2 days late after pick up date . |
Overall completion of outfit |
Balance reduction by 1500 |
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Customer Feedback Penalties
| Customer Feedback |
Area |
Penalty |
| Bad finishing |
Style and design |
Balance reduction up to 100% of balance, especially if fabric replacement required |
| Late delivery |
Time of delivery |
Balance reduction up to 100% of balance, especially if fabric replacement required |